[FAQs] SAMSUNG Smart Warranty

Last Update date : 2017.12.04

        smart warranty 

Q. what is Smart WARRANTY?

A. Samsung Smart Warranty gives customers the option to purchase a 1-year warranty extension for their device, to increase the warranty period to a total of 2 years.

 

Q. must customers purchase the warranty extension immediately upon purchase of a new device?

A. Customers can choose to purchase the warranty extension any time within the first year upon purchasing a new device (eligible for purchase as long as the device is still under warranty).

 

Q. WHAT DOES THE EXTENDED WARRANTY COVER?

A. The extended warranty is a 1-year extension of the standard warranty, covering the device but not including accessories such as battery, adaptor, cable etc. For full T&C of the standard warranty, please refer to Warranty Information.

 

Q. DOES THIS WARRANTY EXTENSION OVER ACCIDENTAL DAMAGE OR MISLANDING CASES LIKE BROKEN SCREENS? 

 A. No

 

 

 

Q. HOW MUCH IS THE EXTENDED WARRANTY PACK SOLD FOR?

 

A. The Recommended Retail Price (RRP) for Samsung Smart Warranty is RM49 or RM99 depending on the model of your device. For clarity purposes, the RRP is a recommendation only and is not bidding on the Express Service Centers.

 

Segment

 

Service Pack Code

Extension

Model Name

 RRP with GST (RM)

Premium (SMP)

 

 

 

 

 

 P-GT-1CXXS0HC

 

1 year on phone, no accessories*

Galaxy A5 2016

99.00

Galaxy A7 2016

Galaxy A8

Galaxy S6

Galaxy S6 edge 64GB

Galaxy S6 edge 32GB

Galaxy S6 edge+

Galaxy S7

Galaxy S7 edge

Galaxy Note 4 Edge

Galaxy Note 4

Galaxy Note 5

Mass

(SMP)

 

 

 

P-GT-1CXXS0LC

 

 1 year on phone, no accessories*

Galaxy A7

49.00

Galaxy A5

Galaxy A3 2016

Galaxy J7

Galaxy J5

Galaxy J2

Galaxy J1 Ace

Galaxy V Plus

 Premium (Tab)

 

 

P-GT-1CXXT0HC

 

 1 year on tablet, no accessories*

Galaxy Tab S2 L

99.00

Galaxy Tab S2 S

Galaxy Tab S 10.5"

Galaxy Tab S 8.4"

Galaxy Tab A L Plus LTE

Galaxy Tab A S Plus LTE

 

Mass

(Tab)

 

P-GT-1CXXT0LC

 1 year on tablet, no accessories*

Galaxy Tab 3 V

Galaxy Tab 4 7.0

 *Accessories refer but not limit to Battery, Charger, USB Cable, Earphone and others depends on models

Q. CAN CUSTOMERS PURCHASE THE EXTENDED WARRANTY FROM SAMSUNG EXPERIENCE STORE?

A. Samsung Smart Warranty is currently only available for purchase at selected Express Service Centers Nationwide.

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