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What should I do when my cylinder vacuum cleaner overheats?
 
STEP 1. Overview

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If your cylinder vacuum cleaner is overheating, check the suggestions below before contacting the call centre.

  • Check the hoses and the dust collection bin for any blockages.
  • Ensure that the filters are clean. If not, clean them.

To clean the dust pack and the outlet filter, follow the instructions in the next section.
STEP 2. Cleaning the dust pack

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To clean the dust pack, please follow the steps below.

  1. Remove the dust bin and the dust pack as shown below.

Removing the dust bin and the dust pack from the vacuum cleaner.

  1. Remove the sponge and filter from the dust pack.

Removing the sponge and the filter from the dust pack.

  1. Wash the sponge and the filter of the dust pack with water.

Washing the sponge and the filter in water.

  1. Let the sponge and the filter dry in the shade for more than 12 hours.

The sponge and the filter getting dry in the shade.

  1. Put the sponge and the filter into the dust pack.

Putting the sponge and the filter back into the dust pack.

  1. Put the assembled dust pack into the main body.

Putting the assembled dust pack back into the main body of the vacuum cleaner.
STEP 3. Cleaning the outlet filter

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  1. Press the fixed frame part at the back of the main body to remove it.

Removing the fixed frame part of the vacuum cleaner from the back of the main body.

  1. Remove and replace the blocked outlet filter.

Removing and replacing the blocked outlet filter.

NOTE: Replacement filters are available from local retailers.
STEP 4. Contact the call centre

If the previous advice does not help or if you need further assistance, you should contact the Samsung customer service team directly.

To contact our customer service team, go to the Contact Us section on the Samsung UK website.

 

NOTE: Please have your vacuum cleaner's model number, serial number and date of purchase ready when contacting our customer centre.

 
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